FAQ's

 

Are there any risks involved that I should be aware of?

We offer a No Risk policy here at Black and White, there are lots of choices when deciding where to purchase your promotional merchandise for your event or business.  We have a 100% No Risk policy, to ensure you feel safe.

In the rare event that your logo differs from the proof you approved, we will issue a reprint of your merchandise or refund your money. If your order arrives damaged or your items are defective in any way, we will promptly send a corrected order free of charge.

What does the price online include?

The price includes a 1 Solid Colour Print to 1 Position on each promotional product, unless it is a product that is printed Full Colour as standard.  The unit rate excludes, VAT, delivery charges which will vary on quantities and origination which is the cost to create a special screen bespoke to your design so we can print your logo.

Payment Terms

We accept most Credit or Debit cards, Bank Transfer and yes we do accept PayPal.  Please call if you require further information regarding this and we will be more than happy to help - 0208 530 1098

How do I submit my artwork?

Once we have sent you a quote and you are happy to proceed, once we have received confirmation of this we will ask you to send your artwork via email.

What format will you need my artwork in?

We require your artwork to be supplied in a vectored .eps or .ai format, we have to have the artwork in the highest possible quality so we can resize and change colours if necessary without distorting your design.

I do not have my artwork in a vectored .eps or .ai format?

We completely understand if you do not have your artwork in print ready format.  We will first do our best to see if we can do anything to help you find it in the required format, if not we can redraw your artwork for you into the correct format this may just add a day or two onto the standard lead time.

What is a PDF proof?

To ensure we are on the same page, we want to make sure you are completely happy with your design before you receive the finished product.  We will always send you a PDF proof to approve prior to anything being printed.  It is an on-screen mock up of your design on the product, if you require any amendments we can change this for you and will not go ahead without your approval.

What is solid/spot colour?

Please click here to see our Artwork Guru page which should explain this in more detail.

What is a PMS or Pantone Reference?

This is what we use when we are printing solid colours onto our products.  As there are hundreds of shades of every colour, we have to make sure we are printing to your branding guidelines which is why we ask for this.  Please find a pantone guide by clicking here, which should help you further.

How accurate are the colours I can see on my screen?

Another reason we ask for pantone references, all computer screens can be set to different brightnesses and settings meaning colours can appear differently on different PC's.

How long will you keep my artwork?

We will keep your artwork on file for at least 12 months after you place an order with us.  On a repeat order, of the exact same item providing there are no changes we can also grant you with a cheaper origination charge.

Do you offer a rush service?

As you will see we do list the lead time for each product, however if you have a deadline and are looking for a specific item sometimes, depending on production, we can shave a few days from the lead time - We will just need to check this at the time for you.  Aside from this, we have many products in our Express Section which we can turn around in as little as 24 hours!

Samples

Of course we understand that before you purchase a product in bulk, you may want to see it first.  We are able to send out most samples free of charge, however some of our more expensive items may be chargeable - We will of course advise you prior to sending if they are!

Overs and Unders

Due to the nature of the printing methods used to produce your personalized products, some items may have slight over or under runs. We make make every effort to minimize this occurrence . Industry standard is ± 5% in most cases although different products may be slightly higher or lower. You will only be charged for the actual quantity shipped. Please contact us if you have any questions regarding your specific order.

Cancellation or Alteration fees

Once you have approved your PDF proof, we give production the go ahead to print your order at our earliest convenience to ensure there are no  delays.  We understand that occasionally, a situation may arise where a change needs to be made after you have approved your final proof.  Should this happen, we will do our absolute best to notify production to see if there is anything we can do.  You may incur setup fees if your order is already in production when this happens, unfortunately we are then unable to cancel or change your order once production has begun - Should you no longer require your order after production, you will still be held liable for the full cost of the items.

 

 

If you have any further questions please contact one of our advisors on 0208 530 1098

 

Get expert advice, 0203 865 6917