PROCESSES

We've tried to make our website as user friendly as possible, however if you would prefer to speak with someone we also have a dedicated Sales Team ready to help with your enquiry on 0203 865 6917

 


Sending in an enquiry

Sending an enquiry in on one of our products is quick and easy! Once you have found the product, and you would like an official quotation, simply complete the form located on the right of the page.  Once you have completed the details and hit 'Send' your enquiry will go through to our sales team, and you will receive a quotation within one business hour

 

Placing an order

If you're looking to go ahead, and have received an official quotation from us, our great online quote system will give you the option to 'Accept' the quotation with a click of a button.  Orders can also be placed via email, or over the telephone

Step 1: Place your order by accepting your quotation

Step 2: We'll send you an Order Confirmation/Invoice with all of your details that we kindly ask you to check

Step 3: Once we've got your printable design, we'll send you a PDF proof to approve.  Which will be an on-screen mock up of your design on your ordered product

Step 4: As soon as we have your approval on the PDF proof, we'll instruct production to commence with the printing and advise you of your scheduled delivery date

 

Good to know

Order Confirmation: When you receive your Sales Confirmation/Invoice we kindly ask you to check the details thoroughly (Delivery Address, Invoice Address, Deadline, Quantity, Product, Prices etc.).  If any amendments are required, please let us know at your earliest convenience.

Printable Design: We ask that your artwork is sent to us in a vectored .eps, .ai or high resolution .pdf format.  This is to ensure accuracy and best print quality possible, when your order is in production.  If you cannot supply your artwork in any of these formats, one of our designers can redraw your artwork into the required format (please allow an additional 24-48 hours for this service).

PDF Proof: Once you have received your PDF proof, you can request to amend this until you are happy to go to print.  We cannot go to production until we have received your full approval via email on this.  Please note, our lead times stated are from proof approval.

Production: To ensure there are no delays, as soon as we have received your approval from you, on your PDF proof we will instruct production to commence with the printing.  If you have approved the proof and realised after an amendment is required, please let us know urgently - In some cases depending on where we are with production, we will be able to make this amendment.  However, it's advisable that you check your proof thoroughly as the majority of the time the order will have already entered the production stage.

 

Should you require any assistance or if you still can't find what you are looking for, we have a team of experts ready to help with your enquiry, please contact us on 0203 865 6917 or click here, if you would prefer us to contact you


 

Get expert advice, 0203 865 6917